Shipping & Delivery
Products on BrightSociety.com are sold and shipped worldwide from a network of independent jewelers located throughout the U.S. Standard delivery time is within five business days after an order is placed. This timeframe includes one day for Bright Society to confirm product availability and process your order, a two-day window for the jeweler to prepare and ship the item, and one day for final delivery.
When an order is ready, all items are shipped via Fedex priority overnight service and require a signature upon delivery. If you place an order and would like your package to arrive on a specific day, we can usually accommodate this request - please contact us to coordinate your delivery. Saturday delivery is available for an additional $25 per order.
Bright Society does not ship to APO/FPO and PO addresses.
Once an order is processed, you will receive a notification email that includes tracking information for all items purchased. You can track your package using the tracking details on FedEx.com or by accessing your account on BrightSociety.com.
Bright Society offers free, signature-required shipping on all U.S. orders.
We charge a flat rate of $90 for orders outside of the U.S., and ship to most international destinations - contact us for details. International customers are responsible for any import tax or duty.
Upon receiving your package, carefully inspect the contents for any possible damage that may have occurred during shipping and to confirm that the tamper-proof tag is intact for each item. Without a tamper-proof tag, the item does not qualify to be processed as a return. If there are any concerns with your order upon arrival, please contact us immediately.
Returns & exchanges
Bright Society offers free returns. International customers are responsible for any taxes, duties, and VAT charges associated with the return. Returns must be made within 30 days from the receipt of shipment.
Items must be in their original condition with all tamper-proof tags attached. Items must also be accompanied by all packaging and paperwork that was received with them to be accepted as a return or exchange. Bright Society reserves the right to return the item to the customer or charge a restocking fee if these criteria are not met.
Exchanges must also be initiated within 30 days of receipt of the item.
If an item has been sized independently, altered, or shows signs of being worn/used, it will not be accepted for return or exchange under any circumstances.
Returns to Bright Society require a Return Merchandise Authorization Number (RMA #), as no returns will be accepted without authorization. The RMA # must be requested within 30 days from receipt of the shipment and is valid only up to the end of the 30-day return period. To request an RMA #, please email email@example.com. Bright Society does not charge a restocking fee for items that are returned in their original condition and will provide a free and insured return Fedex label.
When packing, you must DOUBLE BOX your items (a small box within a larger box) at home or by FedEx at the store. The ends of the boxes must be taped closed.
Customers may self-send an item for return. We require that you send your item back via insured, traceable means, such as Fedex. Please insure all returns for the full value of the contents and retain the shipping receipts for your records. If self-sending, return shipping charges are the responsibility of the customer and we are not responsible for lost or damaged packages. You will receive a confirmation email once the return has been received.
Bright Society makes a video recording of the opening of every package received. We inspect each piece for damage, weigh the item, and, where relevant, test the item to ensure that it is the original piece in perfect (working) order. Bright Society reserves the right to reject delivery of any package that appears to be opened, damaged, or tampered with in any way. Any such packages that we reject will be returned to you – at our cost – but without any liability to Bright Society. If you believe the package was damaged in transit, we will work with you to file any insurance claims.
Please allow up to 10 business days from our receipt of your return to process the transaction. Credit for your returned item(s) will be refunded to your account after the seller confirms the item you returned is in the same condition as when it was shipped to you. The refund will be in the same form of payment in which it was received.